Front Desk Receptionist
The Spa Front Desk Receptionist's responsibilities include greeting all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking all appointments, checking the guest into the computer system, and charging for services received. Additionally, the Front Desk Representative assists with transitional cleaning of the spa, spa garden, locker rooms, and relaxation space as needed.
Position Requirements:
• Must be detail-oriented and have the ability to multi-task.
• Ability to be efficient and productive in a luxury, fast-paced environment.
• Must have enthusiasm and possess excellent customer service skills.
• Must possess basic math skills.
• Enjoy working with people and possess a friendly and outgoing personality.
• Excellent communication, listening, and computer skills.
• Must be a team player.
• Must have weeknight and weekend availability.
• Must be able to complete all physical requirements of the job with or without accommodations.
• Physical requirements include but are not limited to lifting heavy objects of up to 60 lbs regularly. Continuously walking up and down stairs throughout the shift.
Duties and Responsibilities:
• Be on time for a shift and maintain a consistent attendance record.
• Properly open and close the spa and garden daily according to Standard Operating Procedures.
• Accurately book, change, and cancel spa appointments.
• Acknowledge and greet everyone who enters and leaves the spa.
• Ensure that the check-in, check-out, and payment process is handled in accordance with company policy
• Provide callers and guests with detailed descriptions of spa treatments, packages, services, and hours of operation.
• Utilize spa computers with skill and proficiency; document guest information in electronic record as directed.
• Provide accurate, appropriate, and immediate responses to all guest requests, ensuring complete guest satisfaction.
• Maintain a clean, safe, fully stocked, and well-organized work area.
• Must be able to work without constant direct supervision.
• Maintain a positive attitude and contribute toward a quality work environment.
• Ability to perform the duties of the spa runner as needed.
• Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
• Assist in all areas of spa operation as requested by management.
Available Shifts:
Full Time:
Tuesday-Friday 1pm-9pm
Saturday or Sunday 9am-5pm
Part Time:
Tuesday-Friday 4pm-9pm
Saturday or Sunday pam-5pm
*Must be available for two weeknights and one weekend day**
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Spa Runner
The main responsibility of the spa runner is escorting guests throughout the spa and helping maintain the spa garden amenities. The Spa Runner is also responsible for the general cleanliness of the spa's soaking tubs, spa garden, locker rooms, laundry, and public areas while maintaining a high level of customer service with our clients.
The perfect job for a high school or college student.
Duties include but are not limited to:
• Escorting guests throughout the spa to treatments, locker rooms, and spa garden
• Making, breaking down, and cleaning up foot soaks
• General maintenance of soaking tubs throughout the day, including testing water, adjusting pH as needed, skimming/vacuuming tubs
• Ensuring soaking tubs, sauna, and locker rooms are stocked and ready for appointments throughout the day
• Attending to the Spa Garden and locker rooms throughout the day to ensure cleanliness for each arriving guest (including bathrooms & showers)
• Laundry – General washing of all laundry throughout the day
• Showing clients to and from the Garden Area and/or Locker Rooms
• Notifying clients of the end of their appointments
• Other duties as assigned
The ideal candidate:
• Has excellent time management skills
• Must be comfortable regularly interacting with clients
• Must be able to read and comprehend written and verbal instructions
• Must be able to comprehend the appointment schedule and anticipate the needs of the spa according to booking times
• Must be able to take initiative and be comfortable working with little oversight
• Must be available for nights and weekends
• Must be quick on their feet and adaptable to schedule changes throughout the day
Physical requirements:
• Must be comfortable using stairs throughout the day
• Must be comfortable regularly bending at the waist and lifting
• Must be comfortable working outdoors in a variety of environmental conditions (tubs remain open during rain and snow)
Shift Schedule:
Full time:
Tuesday-Friday 11am-7pm
Saturday or Sunday 9am-5pm
Part Time:
Tuesday-Friday 5pm-9pm
Saturday or Sunday 9am-5pm
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Massage Therapist
Become part of an amazing team!
Alchemy is currently seeking massage therapists to fill several weekday and weekend shifts.
We’re looking for individuals who demonstrate respect, sensitivity, and concern for clients' needs and genuinely love what they do.
Available Shifts:
Tuesday- Friday 10am-3pm
Tuesday - Friday 3pm-9pm
Saturday & Sunday 10am-5pm
Position Requirements:
• Must be able to work at least three shifts, including one weeknight shift and one weekend shift.
• Must be knowledgeable in Deep Tissue/Therapeutic work.
• Knowledge of NMT, Trigger Point, or Myofascial Release is a plus.
• Must hold a current NJ Massage license.
• Must have at least 2 years experience.
Duties and Responsibilities:
• Provide consistent professional massage and bodywork treatments following Alchemy protocols and standards.
• Practice massage modalities only within the scope of study and certifications taken through classes and CEUs.
• Practice necessary precautions while working with clients.
• Keep and maintain a current NJ Massage License.
• Provide clients 30-120 minute massages/body treatments by appointment.
• Take a detailed client history and discuss any health conditions and changes since filling out a client intake form and liability waiver.
• Evaluate clients to determine painful or stressed areas of the body.
• Listen to clients during appointments and adjust techniques as they desire.
• Maintain detailed and accurate SOAP NOTES of clients.
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